Privacy Policy
Last Updated: August 2026
Introduction
beige-lagoon respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard information when you use our services or visit our website.
Information We Collect
We collect and process the following types of personal information:
- Contact Information: Name, email address, postal address
- Travel Preferences: Destination interests, travel dates, budget parameters, special requirements
- Booking Details: Passport information, payment details, dietary requirements, accessibility needs
- Technical Data: IP address, browser type, device information, cookies
- Communication Records: Email correspondence, consultation notes, feedback
How We Use Your Information
We use your personal data for the following purposes:
- Processing travel bookings and providing requested services
- Communicating with you about your bookings and enquiries
- Personalising travel recommendations based on your preferences
- Improving our services and website functionality
- Complying with legal obligations and industry regulations
- Sending marketing communications where you have consented
Legal Basis for Processing
We process your personal data based on:
- Contractual Necessity: To fulfil travel bookings and service agreements
- Legitimate Interests: To improve services, prevent fraud, and maintain business records
- Consent: For marketing communications and non-essential cookies
- Legal Obligation: To comply with financial, tax, and travel industry regulations
Data Sharing and Third Parties
We share your information with trusted third parties only when necessary:
- Travel Suppliers: Airlines, hotels, tour operators, transport providers
- Payment Processors: Secure payment gateway providers
- Professional Advisors: Legal, accounting, and insurance professionals
- Regulatory Bodies: When required by law or regulation
We do not sell your personal data to third parties.
Data Retention
We retain your personal data only for as long as necessary:
- Booking records: Seven years from completion of travel (for financial and legal compliance)
- Marketing consent records: Until you withdraw consent, plus two years
- Enquiry data: Three years if no booking proceeds
- Technical data: Typically retained for one year
Your Rights
Under UK data protection law, you have the following rights:
- Access: Request copies of your personal data
- Rectification: Correct inaccurate or incomplete data
- Erasure: Request deletion of your data in certain circumstances
- Restriction: Limit how we use your data
- Portability: Receive your data in a structured, commonly used format
- Objection: Object to processing based on legitimate interests or for marketing purposes
- Withdrawal of Consent: Withdraw consent where we rely on it
To exercise these rights, contact us at: privacy at beige-lagoon.com
Cookies and Tracking
Our website uses cookies to improve your browsing experience. See our Cookies Policy for detailed information about the cookies we use and how to manage them.
Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:
- Encrypted data transmission using SSL/TLS protocols
- Secure password-protected systems
- Regular security assessments and updates
- Staff training on data protection practices
- Access controls limiting data access to authorised personnel only
International Transfers
When booking international travel, your data may be transferred to countries outside the UK and European Economic Area. We ensure appropriate safeguards are in place, such as standard contractual clauses or adequacy decisions.
Children's Privacy
Our services are not directed at children under 16. We do not knowingly collect personal data from children without parental consent. If you believe we have inadvertently collected such data, please contact us immediately.
Changes to This Policy
We may update this privacy policy periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated via email or prominent website notice.
Contact Information
For privacy-related enquiries or to exercise your rights, contact:
Data Protection Officer
beige-lagoon
47 Colmore Row
Birmingham B3 2BS
United Kingdom
Email: privacy at beige-lagoon.com
Supervisory Authority
You have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues:
ICO
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Website: ico.org.uk